Direct Laundry Ltd - Company Message
Terms & Conditions

"We" means company of Direct Laundry Ltd T/A Dry Cleaning Well and "You" means "You" our valued customer

By using our services you agree to be bound by the following terms and conditions which may change at any time without prior notice.

1. Payment
All orders must be paid in full prior to collection of goods. We reserve the right to
retain your goods until payment is received in full. We do not accept cheques as a form of payment.

2. Pricing
We reserve the right to alter our prices at any time without prior notice. All prices are inclusive of VAT which is charged at the standard rate.

3. Processing Orders
You will be given a receipt when depositing your items, please check this is correct and count and description is final.
On depositing your items our counter staff will for check cleaning instructions and ensure an appropriate care label is attached to each item. In the event of no care label being present items will be cleaned at your own risk and you will be asked to sign an authorisation form in order for us to process the items. The items will also be checked for any stains, damage and or potential issues and these will be discussed with you, you will be required to sign a form to confirm you are happy to accept the discussed risks. Whilst we will do our very best to remove all stains we cannot guarantee removal and will not carry out any treatments to stains where we feel it may cause damage to the item. We will not be liable for loss and or damaged resulting from issues listed on a signed potential issue form.

We reserve the right to refuse to accept any item for cleaning, this includes items which are heavily soiled by excrement etc.

4. Collection of garments
We will endeavour to ensure all orders are processed within the prescribed timeframe however we do not accept liability for any delays due to issues arising outwith our control. 
In the event that items are not collected within 90 days we reserve the right to dispose of said items as we see fit and will not be held liable for any loss you may suffer as a result.

5. Missing Items
We carry out considerable care when processing and packing orders and ensure all items are packed together where possible. However all  orders should be checked upon collection and any missing items must be reported to us with 48 hours of collection.

6. Loss/Damage
Orders for which a loss or damage claim is made must be returned to us within 72 hours of collection and followed up in writing by way of signed letter. Items should be returned to us in the same condition as upon collection and with our dry cleaning ticket attached. Claims for orders collected outwith 90 days will not be accepted. 
We aim to provide the highest level of service and will process all orders with the upmost skill and care. Occasionally things can go wrong and when apparent we will inform you at the earliest opportunity. If we are at fault we will arrange to rectify or compensate as appropriate. In the event cause of damage is not clear, we may use a textile laboratory testing service to identify the cause. Should this indicate that we are at fault we will cover the cost of testing fee, however should the results show you or manufacturer be at fault the cost of testing fee will be required to be paid in full by you. We may ask for a 50% deposit to be paid when sending the item for testing.
Compensation will be made in accordance with fair compensation guidelines taking into account age and condition of item and will be paid in full and final settlement of any claim.


Updated: 01 September 2016



















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